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Emergency Care Center Technician

Maple Grove, MN

Sign-on bonus

This position is eligible for a sign-on bonus of $3000. Sign-on bonuses are prorated based on hours scheduled. Current team members or former team members employed by North Memorial Health, Maple Grove Health or Blaze Health in the last six (6) months are not eligible to receive a sign on bonus. Sign-on bonuses have a repayment commitment, and a prorated repayment is required if the commitment is not fulfilled.

About this position

The Emergency Care Center Technician is responsible for assisting the Emergency Care Center team by providing supportive, comforting and compassionate care to customers and families. Receives direction and collaborates with the care team to meet identified goals of the customer, shift, care center, and hospital. Regularly communicates with care team related to progress, concerns, questions, or issues that arise. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.


What we’ll expect from you

1. Monitors customer experience of care and safety through observation and collection of data.
2. Provides supportive, comforting and compassionate care to customers and families.
3. Communicates customer concerns and authorizations related to nursing interventions to assigned RN or Customer Care Facilitator.
4. Collaborates in the planning of customer care.
5. Performs treatments and procedures as required by customer care plan and within the defined scope of practice, including:
a. Preparing customer for examination;
b. Point of Care testing;
c. Administering CPR;
d. Administering EKGs;
e. Caring for wounds of injured customers by cleaning, dressing, and preparing wound laceration repairs for suturing/closure;
f. Performing adult urinary catheterization (age 18 and over).
g. Inserts IV lines, discontinue peripheral IV; confirms placement.
h. Performs phlebotomies.
i. Applying splint per MD orders. Ensures splint is evaluated by emergency physician prior to customer discharge.
j. Assisting Respiratory Care by maintaining oral and nasal airways and mask, appropriate mask sizing and application, bagging intubated customers, and operation of bag valve mask.
k. Performing AED defibrillator.
l. Setting up and assisting MD with special procedures such as insertion of chest tube, central lines, etc.
m. Contributing information about physiological/psychological and future needs of customer in the ECC.
6. Collaborates with customers, families and licensed care providers to encourage customer and family participation in developing care plan.
7. Provides continuity of customer care by partnering with assigned physicians, RN’s, customers, and other care providers.
8. Identifies and responds promptly and effectively to emergent situations.
9. Serves as an advocate for customers, families, peers, and other care providers.
10. Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility.
11. Understands and follows principles and standards as outlined in Maple Grove Hospital’s Code of Conduct.
12. Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
13. Reports violations or areas of concern to leader or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements


• High school diploma or equivalent.
• Current EMSRB EMT or EMSRB Paramedic Certification or be able to obtain within 30 days of hire date.

Experience, Knowledge, Skills, Abilities 

• 1 + years’ experience as a nursing assistant, EMT in a clinic or hospital setting, or EMT in an EMS Service preferred.
• Emergency department-specific experience desired.
• Ability to be anticipatory to the needs of the customer; to take initiative, be self-motivated and a proactive, independent, accountable, dependable performer.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form) clearly and concisely in a manner appropriate to the audience.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety and infection control standards.
• Must be able to read, write and speak effectively in English.

• Knowledge of nursing theory and practice and primary care principles and practices.

Licensure/Certification(s) Mandatory

• Current BLS certification required.
• Current EMSRB EMT or EMSRB Paramedic Certification or be able to obtain within 30 days of hire date.

Posting Date:


Maple Grove Hospital is an equal employment and affirmative action employer. Maple Grove Hospital does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. Maple Grove Hospital provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact Pam Barbeln, Manager, Human Resources at 763-581-1582. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact Human Resources at 763-581-1580.

Maple Grove Hospital

Maple Grove Hospital is a partnership between North Memorial Health and M Health Fairview. As a part of the North Memorial Health system, Maple Grove Hospital combines a quiet, healing environment with modern technology, customer-driven care and top physician experience.

Explore Maple Grove Hospital

A hospital designed for healing

An awe-aspiring workplace. Maple Grove Hospital combines a quiet, healing environment with modern technology, customer-driven care and top physicians.

Explore Maple Grove Hospital

A hospital designed for healing

Established in 2009, we are a growing hospital that serves the needs of the whole family both within Maple Grove and throughout our surrounding communities.

Explore Maple Grove Hospital

A hospital designed for healing

Our empowering approach to healthcare makes us one of the top hospitals in the north metro for orthopedic joint replacement, and in 2019 delivered more babies than any other hospital in the state.

Explore Maple Grove Hospital

A hospital designed for healing

If you are seeking a transformative work environment that supports team members’ career growth, encourages a healthy work/life balance, and offers a comprehensive benefits program, join our team at Maple Grove Hospital.

Picture of Ashley, Maple Grove Hospital Senior Educator and Nurse Clinician
Maple Grove Hospital is hands down the best place to work. As an RN, I have felt supported and encouraged to provide superior patient care, as well as grow professionally. It is the best place to be!Ashley, Maple Grove Hospital Senior Educator and Nurse Clinician

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